Frequently Asked Questions
Everything you need to know about your Poke-Collect style journey.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. Express shipping options are available at checkout for faster delivery.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed apparel with original tags attached. Please visit our returns portal to start a request.
How do I know which size to choose?
Each product page features a detailed sizing chart. We recommend measuring a similar garment you own to compare fit before purchasing.
Do you offer international shipping?
Yes, Poke-Collect ships worldwide. International delivery times vary by country and typically range from 10-21 business days.
Are your materials sustainably sourced?
We are committed to quality and ethics. 80% of our collection is made from organic cotton or recycled polyester to minimize our environmental footprint.
Can I change or cancel my order after it's placed?
Orders are processed quickly, but we have a 1-hour window for cancellations or address changes. Please contact our support team immediately.